Where are you located and what areas do you service?
Our warehouse is centrally located in Portsmith, Cairns. We can typically service and deliver to weddings and events between Tully in the south, right across the Tablelands, and north to the Daintree. If you are located outside of this area, we are more than happy to look at quoting on delivery to your destination, provided the order meets minimum size requirements.
Do you have a brochure of your hire range?
Yes we certainly do! Visit www.northampton.net.au and go to the Brochure download page to grab a copy.
Can we come and view your hire range?
We offer a free viewing and consult at our warehouse upon request. You can view our whole range and we can give you friendly guidance on which items might align best with your vision.
There is something I would really love to have at my wedding or event, but I don’t see it in the brochure, can you help me?
If there is something you would really love to have, but you don’t see it in this brochure, please ask us - we might just be able to make it happen for you!
I love your hire range but I am using a Wedding Planner/Stylist/Coordinator, can you work directly with them?
Yes absolutely! We love making our hire range available to event planners and stylists to help create the exact vision they and their clients have for their event. We can liaise directly with your planner/stylist for the selection and ordering of hire items. NOTE: Any of our hire items that end up forming part of your event, will be invoiced directly to you, the end client, so there is direct transparency of pricing, and direct accountability for the hire order.
I am a Wedding Planner/Stylist/Event Manager, can we incorporate your hire range into our styling/planning work?
Of course! Our mission is to empower both direct clients and event planners with the most comprehensive, luxury and on-trend event hire furniture and decor available in Far North Queensland. We can provide you with a brochure of our complete hire range, and you may requests quotes on behalf of your clients. We will then need the client’s direct sign off on the quote/hire agreement, and direct payment from the client. We can then include you as the primary/on-the-day contact for communication prior to delivery. We also just require that our business is credited in any of your marketing that features our hire range (EG: Instagram, Facebook, website, etc).
Is there a minimum hire spend?
We have a minimum hire spend of $500 excluding delivery charges and security deposit.
What’s the maximum event size you can supply for?
We currently have the capacity to provide hire furniture and tableware for up to 200 guests in a single style/theme. Depending on your event style (EG seated dining or cocktail style) and also whether every guest requires a seat, we may have the capacity to service larger events. Please chat with your Northampton Representative who can tailor a package to your particular needs.
How do I request a Hire Quote?
We are currently building an online quote request system, however in the meantime, there is a Quote Request Form located on the last page of our Hire Brochure. If you fill it out and email it back to email@example.com, we will do up a quote for you and send it through to you asap!
How long will you reserve my items for once you have provided me a quote?
Your quote will be valid for 7 days from the date of the quote. During that time, the items in your quote will be reserved from our available inventory and not able to be booked by any other client. If we do not receive a booking deposit by the end of the 7 day period, the Quote will expire and we cannot guarantee availability of the items. We will notify you by email before a quote expires to give you ample opportunity to secure the order with your deposit.
Do you need a deposit to secure a hire order?
Yes, in order to secure a hire order with us we require a non-refundable deposit of 30% of the total hire quote. This is to provide you with the certainty that your items will be reserved and available for delivery on the day, and also provide us with the certainty that we are not losing the opportunity to hire the items to another client in the event that you cancel your order.
Do you charge a Security Deposit?
Yes, a security deposit will be added to your hire invoice. The minimum security deposit is $250 and is variable depending on the size of the hire order. The security deposit will be paid as part of the balance of your invoice payment. Any repairs and cleaning costs will be offset against this deposit, and the balance refunded to you upon return and assessment of all hire items upon return to our warehouse.
How do I proceed with/confirm an order?
You will be asked to digitally sign/approve a hire Quote and then a Hire Agreement. Following that, you will receive an invoice via email with payment methods available to pay your deposit and balance. You will be required to pay a non-refundable deposit of 30% of the total order value. We accept credit card payments and direct deposit (EFT).
What will I pay for delivery of my order?
We aim to keep delivery fees as low as possible for you and will be quoted on based on the size of the hire order and location of the delivery address. Delivery charges are not intended to be profitable for us, but to offset our costs so we can keep our individual hire prices as low as possible.
We need to factor in many variables when quoting for delivery of your order:
- Packing the order into the truck at our warehouse
- Travel time & fuel to your venue
- Unpacking time at the venue
- Return travel and fuel to our warehouse
- 2 delivery staff wages
The above is repeated for the pick up of your order.
Do you allow pickups from your warehouse?
Small orders can be collected from the Northampton warehouse. These orders must be collected in a secure covered vehicle which has tie points for furniture if required. The items allowed for collection is at the discretion of your Northampton Representative. A security form must be
completed prior to collection, which requires a driver’s license and credit card details.
Collection or return of orders by third parties or couriers is not permitted. If you are using a stylist/eventplanner/coordinator and would like them to collect your hire order, they either must be the contracted hirer/co-hirer for the order, or listed as an authorised party for collection.
NOTE: As soon as the items leave our warehouse they are in your care and you become responsible for them. For this reason we do not recommend customer pickups due to the potential for damage during transit. Our delivery staff are specially trained in packing and securing furniture and other items to ensure their safe delivery and by having us deliver your order, you will not be liable for damage until the items are safely unpacked at your venue.